Riddled TV Repair Forum
Service Menu and Manual Schematics
 
   
 FAQFAQ   SearchSearch   RegisterRegister 
   Log inLog in 
Ikes! Samung Firmware Update. What was I thinking?    
Post new topic   Reply to topic    Riddled TV Repair Forum Index -> TV Repair
 
Author Message
Irkwerker



Joined: 04 Feb 2014
Posts: 2
Location: Oakland, CA

PostPosted: Tue Feb 04, 2014 3:03 pm    Post subject: Ikes! Samung Firmware Update. What was I thinking? Reply with quote

I have the UNxxEH5000 series Samsung LED. The software section said that a software upgrade was available, so I downloaded and placed the file on a thumbdrive (formatted and clean) and followed their upgrade instructions to the letter.
Now, of course, when the TV turned itself back on, there was no audio and worse no video. The screen was black not off. The remote seemed to work fine (who knows).
I feel like a total newb. What did I do/not do? It's under warranty and I will bring it to an authorized repair center in Concord CA, but believe me, when my family gets home tonight, the knives will come out!
Google

PostPost subject: Advertisement

JTS1957



Joined: 21 Jan 2009
Posts: 2343
Location: Far, Far Away

PostPosted: Tue Feb 04, 2014 5:30 pm    Post subject: Reply with quote

If TV's screen told you to get/install update, that's one thing. If you went searching for it on your own, that's another.
Was your set's original symptom(s) listed as one of the items that were being addressed by the update?

Bring it in to Samsung and give them the "whole story" and hope for the best.
Irkwerker



Joined: 04 Feb 2014
Posts: 2
Location: Oakland, CA

PostPosted: Wed Feb 05, 2014 10:53 am    Post subject: Reply with quote

Thank you. They're paying a local service company is to send a repair person. That's pretty good customer service (so far). Especially since the unit cost less than 300 dollars. Lesson definitely learned!
Display posts from previous:   
Post new topic   Reply to topic    Riddled TV Repair Forum Index -> TV Repair All times are GMT - 6 Hours
Page 1 of 1

 


Disclaimer: All information provided by RiddledTV is strictly for information purposes only. Please observe all warnings displayed on your electronic
devices. This information should only be used to help diagnose work, and all service should be performed by a qualified technician.
Contact Us       Privacy Policy       Copyright © 2015 RiddledTV.com       Advertise on RiddedTV.com