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daver1062



Joined: 23 Mar 2015
Posts: 5
Location: roseto pa

PostPosted: Mon Mar 23, 2015 10:32 am    Post subject: vizio e500i-a1 Reply with quote

I have this tv which has a grey screen no sound or on screen display. Even the app button does not bring anything up. Any suggestions on fixing it?
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JTS1957



Joined: 21 Jan 2009
Posts: 2328
Location: Far, Far Away

PostPosted: Mon Mar 23, 2015 1:33 pm    Post subject: Reply with quote

Seeing that it is only 2 - 3 years old, it may be best to take advantage of the extended service agreement you chose to purchase with the set.

Otherwise, depends on whether YOU have the aptitude, skills and training to be able to troubleshoot and fix it.

If you don't have ANY of these four, hope there is still a service center near you.

Or you can take the 'use it 'til it croaks, toss it and buy a new one' approach.
daver1062



Joined: 23 Mar 2015
Posts: 5
Location: roseto pa

PostPosted: Mon Mar 23, 2015 4:36 pm    Post subject: Reply with quote

I repaired TV's for 21 years. I have been out of it for 15 years. I still have my all my electronic test equipment. I have checked all the power supply voltages and all are good.
JTS1957



Joined: 21 Jan 2009
Posts: 2328
Location: Far, Far Away

PostPosted: Mon Mar 23, 2015 5:16 pm    Post subject: Reply with quote

Well in that case Main board would be next to rule in or out.

Since I've been unable (so far) to locate the set's SM, What are the Power & Main board part numbers since there appears to be more than one option for each http://www.shopjimmy.com/vizio/e500i-a1
daver1062



Joined: 23 Mar 2015
Posts: 5
Location: roseto pa

PostPosted: Tue Mar 24, 2015 3:25 am    Post subject: Reply with quote

the power board is 715g5670-p03-000-003s and the main / video board is 715g6013-m01-001-004k. I am also thinking it would be the main / video board.
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curtis wolfe



Joined: 11 Apr 2013
Posts: 27
Location: connecticut

PostPosted: Tue Mar 24, 2015 3:19 pm    Post subject: Reply with quote

Check with shopjimmy.com on the panel you think is the most likely/main video for price
daver1062



Joined: 23 Mar 2015
Posts: 5
Location: roseto pa

PostPosted: Mon Mar 30, 2015 4:00 pm    Post subject: New main board Reply with quote

I just got the new board and installed it. I still have the same problem grey screen. Any idea's?
JTS1957



Joined: 21 Jan 2009
Posts: 2328
Location: Far, Far Away

PostPosted: Mon Mar 30, 2015 4:45 pm    Post subject: Reply with quote

Was board obtained through SJ?

Board part numbers off stickers as shown in SJ pictures?
daver1062



Joined: 23 Mar 2015
Posts: 5
Location: roseto pa

PostPosted: Mon Mar 30, 2015 5:17 pm    Post subject: sorry no Reply with quote

I had ordered through amazon before I found out that shopjimmy was a dealer for vizio.
JTS1957



Joined: 21 Jan 2009
Posts: 2328
Location: Far, Far Away

PostPosted: Mon Mar 30, 2015 6:15 pm    Post subject: Reply with quote

???Board part numbers off stickers as shown in SJ pictures??? Link above.( PS and 'original' Main.)
I'll need to be able to 'see' pictures of the boards if service literature cannot be had. It then is helpful if we are both describing / looking at 'the SAME' reference. When I quickly perused SJ with the number you provided I found NO Exact matches, although 3 out of the 4 were only off by a digit and/or a letter (-000- versus -001- &/or 'k' versus 'x').

What is their D.O.A. / Return window?

By ordering the board, you had already 'jumped the gun.'
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